Seeing beyond employees’ disabilities

In some jobs it pays to be a good listener. That’s especially true at Live Reps Call Center.

Live Reps, an inbound answering and outbound dialing service for local and national companies, handles thousands of calls per day. And for a growing company, hiring good employees like Sydney Pringle and Julie Gable is important.

Julie Gable listens to a call.
Julie Gable listens to a call.

Gable has worked at Live Reps for a year, and Pringle started in early 2015. Both have visual impairments and work on quality assurance, which means they monitor and grade customer service representatives.

“We’ve found they have a strong work ethic and show up prepared,” said Steve Wachs, CEO and owner. “Sydney and Julie have the drive to overcome obstacles. They prove themselves every day while taking nothing for granted.”

Gable said it took about a month to learn her job, and she enjoys the camaraderie with her co-workers. “I like having the ability to work at my own pace,” she said.

Sydney Pringle grades a customer service rep.
Sydney Pringle monitors customer service representatives.

Pringle, who found the job through word-of-mouth, said he worked with the Cincinnati Association for the Blind and Visually Impaired to get special glasses and other equipment. That technology, Pringle said,  “helps me do my job.”.

Wachs added both Pringle and Gable have been excellent employees. “They appreciate the flexibility, and we’re into hiring good people,” he said. “Hiring people with disabilities is really a win-win for us. You uncover great things once you understand a person’s capabilities and utilize their strengths.”

Live Reps, located across from Lunken Airport, also partners with Bishop’s Bicycles to operate a bike rental business out of its office building. That side business started as a way to provide a recreational outlet for employees and continues to expand.

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