“Hi, Laura!” says a customer pushing a cart around a corner. “Hello, how are you?” asks Laura Williams before continuing down an aisle to put an unwanted item back on the shelf.
It’s not unusual for Williams, 34, to exchange smiles and have conversations with shoppers during her shifts at the Mt. Washington Kroger. And often, when out in her Anderson Township neighborhood, she’s recognized by regular customers.
“I get so excited,” she said of seeing customers outside of the store. “It’s awesome. They say hello because I always brighten their day.”
Williams, who has Down syndrome, has worked at the Mt. Washington Kroger for a decade but started at the grocery store’s Loveland location 13 years ago. “She was trying to find a job when we stopped in that Kroger,” said her mom, Steph Tacy. “The store manager talked to her and hired Laura on the spot because she had previous work experience at fast food places.”
Williams has always wanted to work in the community. At 16 years old she came to her parents, her mom said, and told them it was her “time to go and get a job” because her brother also started working when he was 16. “She just wanted to work like everyone else,” Tacy said.
At Kroger, Williams helps with bagging customers’ groceries, gathering carts from the parking lot, cleaning and restocking items people leave at checkout or return to the store. And because she is efficient and dependable, Williams is now acting utility clerk, which means more responsibility.
“Laura is a real help to have around the store – she knows where everything is and you don’t have to hold her hand,” said Stephanie Reed, customer service manager at the Mt. Washington Kroger. “She has a positive attitude and always has a smile on her face. She’s amazing and makes my day every day.”
In all her years at Kroger, Williams has never taken a sick day and was named Employee of the Month. “It was my first time being Employee of the Month, and I’m proud of myself,” she said. “It’s nice to be recognized and feels good.”
When she’s not working, Williams practices taekwondo twice a week at a local academy. She earned her third-degree black belt and continues to train for the next level.